One of the great features of Vonage is that you can keep your old phone number when switching over if you choose to do so. This process is usually easy and fast, but as with all technology, once in a while a problem pops up. Here is something to keep in mind if you are thinking about switching to Vonage or know someone else who is considering doing so.
If you have a DSL internet connection bundled with regular land line service, this tip applies to your situation. To use Vonage, you need your DSL connection. The problem is if your DSL connection and phone line are using the same phone number because they are bundled on the same account, when you try to swap your existing number over to Vonage, it will interfere with your DSL service. This will cause one of two things to happen. Either the transfer will take place rendering your DSL useless, or more likely, Vonage will not be able to port your phone number over because the DSL company still has a lock on it.
Luckily the solution is very simple and looking into it before switching will save you a lot of time. If you are signing up for DSL to use Vonage, make sure that it gets put on a different number than the number you want to use with Vonage. If you already have the DSL bundled with your landline number, you would need to remove the DSL service and open a new DSL or cable internet account. The bottom line is that you can not port a phone number over to Vonage if it is powering your internet connection. Simple enough and it will save a lot of time and hassle. This also will avoid the difficulties of having to get tech support from two different companies working together.
