Vonage Promotions Blog

That’s right. Vonage will finally be expanding its product line with what will be known as Vonage Broadband. Vonage hopes to offer this new service to new and existing customers sometime around the end of this year.

What is happening is Vonage is teaming up with Covad. Vonage will offer DSL service through Covad’s nationwide network. This will benefit Covad in the aspect that people are familiar with the Vonage name. Many people have actually already expressed a desire for Vonage to offer a high speed internet service.

Vonage is constantly looking into acting upon their customer’s desires, and are now even looking into developing a wireless service.

Covad in the past has specialized in offering their services to businesses. This partnership with Vonage will enable them to expand their target audience since Vonage’s customer base is heavily residential. It will be a good move for both companies enabling them to mutually benefit each other. Vonage Broadband will offer services of up to 3Mbps and 6Mbps.

Pricing has not yet been revealed, but is promised to be released in the near future.

It’s a well known fact that VoIP companies have had a hard time fulfilling all customer service needs efficiently. With such large customer bases, it is hard to complete so many needs. With such a large amount of competition in the voice over internet protocol industry, customer service quality is an important factor to consider when searching for a new phone service.

Vonage knows this and company founder Jeffrey Citron is now putting its primary focus on improving their customer service. Since Vonage grew so fast, in the past it has been hard to keep customer service up to par, but now it is the number one priority for improvment.

This means that it will be considerably easier to contact a customer service representative when needed. Doubts can be resolved faster, and problems identified and solved. New software and operations are being developed to make sure the new systems will be feasible on every level.

With the close of legal issues, Vonage is now moving ahead, able to focus more on product development and other important projects. One of the first products that has come out is the V-Portal router.

Until now, Vonage has used and sold routers from Motorola and Cisco. With the development of their own router, Vonage is now able to increase customer service and usability. Sold for only $9.99 (after rebates), the new V-Portal router is very affordable and convenient.

An interesting feature the V-Portal router is that, unlike other routers, it has a screen which displays problems that the router might me experiencing. Now instead of trying to decode and understand confusing lighting schemes, your router will just simply tell you what’s wrong when a problem presents itself.

The V-Portal is a new kind of router designed for easier use and higher compatibility and reliability.

Now communicating with Vonage is easier than ever! Whether it be technical difficulties or other questions, getting solutions can be done right over the internet.

Vonage announced last month that it will now be possible to chat online with their customer service employees. That means that customers will be able to easily contact Vonage and quickly get answers to their questions.

This new feature will speed up the time it takes to get solutions by eliminating the need to go through a long automated telephone call to finally get to a real person. It will also eliminate the need to find a phone to call Vonage in the case of technical difficulties of your home or business line. Since communication is the key to solving most problems, Vonage online chat will be a great feature for customers to save them time, money, and frustration.