It’s a well known fact that VoIP companies have had a hard time fulfilling all customer service needs efficiently. With such large customer bases, it is hard to complete so many needs. With such a large amount of competition in the voice over internet protocol industry, customer service quality is an important factor to consider when searching for a new phone service.
Vonage knows this and company founder Jeffrey Citron is now putting its primary focus on improving their customer service. Since Vonage grew so fast, in the past it has been hard to keep customer service up to par, but now it is the number one priority for improvment.
This means that it will be considerably easier to contact a customer service representative when needed. Doubts can be resolved faster, and problems identified and solved. New software and operations are being developed to make sure the new systems will be feasible on every level.